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Privacy Policy

Last updated: 19 October 2026

Oceanwide Travels respects your privacy. This policy explains how we collect, use and look after your personal information when you visit our website, contact us or arrange travel through us.

Oceanwide Travels is an Independent Travel Consultant with Jamie Wake Travel. Jamie Wake Travel is a trading name of Wake Enterprises Limited.

For privacy enquiries, please email info@oceanwidetravels.com.

Information we collect

When you submit an enquiry or contact us by email, telephone, WhatsApp or social media, we may collect:

  • Your name, email address and telephone number.
  • Your proposed destination, travel dates, budget and holiday preferences.
  • Details of the people travelling, such as the number of adults and children and children’s ages.
  • Information you choose to include in your enquiry or subsequent correspondence.

If you proceed with a booking, additional information may be needed, such as passenger names, dates of birth and passport details. We will explain what is required and how to provide it.

Please do not send payment card details, passport copies or sensitive medical information through the general enquiry form or ordinary email.

Our website and service providers may also collect technical information, such as your IP address, browser type and device information.

How we use your information

We use your information to:

  • Respond to your enquiries and prepare travel quotations.
  • Understand your preferences and recommend suitable travel options.
  • Arrange and administer bookings.
  • Communicate with you about your travel arrangements.
  • Maintain necessary business records and meet legal obligations.
  • Keep our website and communications secure.

Website enquiries are delivered to our email inbox. They may also be stored within the website’s enquiry management system.

We do not sell your personal information.

Our reasons for using your information

Under UK data protection law, we need a lawful basis to use your personal information. We generally rely on:

  • Contract: to take steps you request before a booking and to fulfil our obligations when you book.
  • Legitimate interests: to respond to general enquiries, provide customer service and protect our business, where those interests do not override your rights.
  • Legal obligations: where we must retain or disclose information to comply with the law.
  • Consent: where required, including for certain marketing communications or cookies. You can withdraw consent at any time.

If sensitive information is needed, such as health or accessibility requirements, we will explain how it will be used and obtain explicit consent where required.

Who we share information with

Where necessary to handle your enquiry or arrange your travel, we may share relevant information with Jamie Wake Travel and Wake Enterprises Limited, and with travel suppliers such as airlines, hotels, cruise operators, tour operators and transfer providers.

We also use service providers for website hosting, enquiry forms, email and other essential business services.

Some organisations will handle your information under their own privacy policies. We may also disclose information where required by law.

Information used outside the UK

Travel arrangements may require information to be shared with suppliers outside the UK. Our technology providers may also process information internationally. Where UK data transfer rules apply, we will use an appropriate lawful transfer mechanism. You can contact us for information about the arrangements relevant to your data.

Keeping your information secure

We take reasonable technical and organisational measures to protect your information and limit access to those who need it for their work. No online service or email system can be guaranteed completely secure.

How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected. For enquiries, this depends on whether the enquiry remains active or leads to a booking. Booking records may need to be retained longer to meet accounting, legal and contractual requirements or deal with complaints and claims. We delete or anonymise information when it is no longer needed.

Marketing

Making an enquiry does not automatically subscribe you to promotional emails. If you choose to receive marketing from us, you can change your mind at any time by using an unsubscribe option or emailing info@oceanwidetravels.com.

Cookies

Our website may use cookies and similar technologies to operate correctly, maintain security and remember preferences. Where optional cookies require your consent, we will ask before using them. Any optional analytics or marketing technologies used should be described in the website’s cookie settings, including their purposes and duration. You can also manage cookies through your browser, although blocking essential cookies may affect how the website works.

Your rights

  • Access your personal information.
  • Correct inaccurate or incomplete information.
  • Request deletion or restriction of its use.
  • Object to certain uses of your information.
  • Receive certain information in a portable format.
  • Withdraw consent where we rely on it.

These rights are subject to legal conditions and exceptions. To make a request, email info@oceanwidetravels.com. If you are unhappy with how we handle your information, please contact us. You also have the right to complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

External links

Our website may link to other websites, including travel suppliers, social media platforms and government travel advice. Their own privacy policies apply when you use those services.

Changes to this policy

We may update this policy when our services or data practices change. The latest version will appear on this page with its updated date.

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